Investor Grievance
Lodge & Escalate Investor Grievances
Fast, secure and structured portals to lodge, track, and resolve queries and disputes.
NSDL Grievance Portal
Direct online lodging of complaints with ticket generation & real-time audit trail.
Designated Grievance Email
Write directly to NSDL or Ratnakar Securities designated grievance desks.
SEBI SCORES 2.0
SEBI Centralized Grievance System. Mandatory resolution timeline within 21 calendar days.
SMART ODR Portal
Securities Market Approach for Resolution Through Online Dispute Resolution.
Grievance Redressal Portal: Simplified Complaint Handling
A one-stop platform for investors to seek redressal of their queries and grievances. The queries or grievances can be filed under appropriate categories. Once the query/grievance is submitted by an investor, a unique ticket number is generated. Investors can track the status of their query/grievance at any time with the help of this ticket number. Investors sitting at home or office can lodge queries/grievances effortlessly through mobile or laptop.
Investor Support: Online Grievance Submission And Tracking
The grievance redressal portal eliminates the need for writing physical letters or repetitive emails. Instead, investors can conveniently lodge queries, complaints, and requests directly through NSDL’s website using their secure login credentials while maintaining a complete, transparent audit trail.
Escalation Mechanisms & Step-by-Step Procedures
Procedures for resolving escalated disputes through the Depository Grievance Redressal Committee or Arbitration.
Investor Grievance Redressal Committee (GRC) of Depository
If you receive no amicable resolution within the prescribed timeline, you have the option to escalate your grievance to NSDL’s Grievance Redressal Committee (GRC). Upon receipt of the reference, the GRC endeavors to resolve the dispute by hearing both parties and evaluating relevant documentation.
Log in to Investor's Grievance Portal
Visit the NSDL Grievance Redressal Portal using your authorized login credentials.
Select GRC Option
Click on the GRC tab at the top of the portal page and select 'Raise Complaint'.
Read & Acknowledge Disclaimer
Carefully read the disclaimer terms and click 'Yes' at the bottom of the page to proceed.
Fill Contact & Grievance Details
Complete all applicant details, DP information, and specify the grievance category.
Add Previous Complaint Reference
Provide your earlier complaint reference number (ensure the reference number is not older than 30 days).
Upload Supporting Documents
Attach relevant transaction records, correspondence, and evidence required for GRC assessment.
Save & Generate Reference Number
Verify all fields and click 'Save'. A unique reference number will be generated and emailed to you.
Review & Track Status
Monitor real-time progress and updates directly via your dashboard profile on the portal.
Contact Persons for Grievance Redressal
Designated regulatory officers and grievance resolution cell details.
NSDL Investor Relationship Cell
National Securities Depository Limited
Designated Officer
Ms. Khilona Behera
Deputy Vice President
Address: 301, 3rd Floor, Naman Chamber, Plot C-32, G-Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra - 400 051.
Ratnakar Securities Limited
Stock Broker & Depository Participant (DP)
Investor Grievance Officer
Kushal Shah
Company Secretary & Compliance Officer
Address: 304, Sankalp Square 2, Nr. Jalaram Temple, Paldi, Ahmedabad, Gujarat - 380006.
Disclosures of Complaints, Arbitration & Penal Actions
Download official regulatory statements, periodic reports, and statutory inspection disclosures.
| # | Report / Disclosure Title | Category | Updated Date | Action |
|---|---|---|---|---|
| 1 | Disclosure of complaints against National Securities Depository Limited (NSDL) for July 2026 | Complaints against NSDL | 07-August-2026 | Download |
| 2 | Disclosure of complaints against National Securities Depository Limited (NSDL) | Complaints against NSDL | 07-July-2026 | Download |
| 3 | Report 3A : Penal Actions against Depository Participants (DPs) during 2025-26 (01/04/2025 to 31/03/2026) | Penal Actions against DPs | July 1, 2026 | Download |
| 4 | Report 3B : Penal Actions against Depository Participants (DPs) during 2026-27 (01/04/2026 to 30/06/2026) | Penal Actions against DPs | July 1, 2026 | Download |
| 5 | Disclosure on action taken against Depository Participants pursuant to Inspection | Penal Actions against DPs | August 12, 2026 | Download |
| 6 | Enforcement action taken by NSDL against Depository Participants for non-compliances | Penal Actions against DPs | 04 October 2023 | Download |
| 7 | Report 2B : Details of Arbitration Proceedings (where BO is a party) during 2023-24 (01/04/2023 to 31/03/2024) | Details of Arbitration | April 2, 2024 | Download |
| 8 | Report 2A : Details of Arbitration Proceedings (where BO is a party) during 2023-24 (01/04/2023 to 31/08/2023) | Details of Arbitration | April 1, 2025 | Download |
| 9 | Report 1A: Complaints received against Depository Participants (DPs) during 2026-27 | Investor Complaints & Redressal | August 14, 2026 | Download |
| 10 | Type of Complaint & Status (ICAD Analysis) | Investor Complaints & Redressal | December 2024 | Download |
| 11 | Report 4A : Redressal of Complaints lodged by investors against Listed Companies during 2025-26 (01/04/2025 to 31/03/2026) | Investor Complaints & Redressal | July 1, 2026 | Download |
| 12 | Report 4B : Redressal of Complaints lodged by investors against Listed Companies during 2026-27 (01/04/2026 to 30/06/2026) | Investor Complaints & Redressal | July 1, 2026 | Download |
| 13 | Report 1B : Redressal of Complaints received against Depository Participants (DPs) during 2025-26 (01/04/2025 to 31/03/2026) | Investor Complaints & Redressal | July 1, 2026 | Download |
| 14 | Report 1C : Redressal of Complaints received against Depository Participants (DPs) during 2026-27 (01/04/2026 to 30/06/2026) | Investor Complaints & Redressal | July 1, 2026 | Download |
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